Thanks Shaunette, all done

Hi Kelsey

Can I get you to raise a new canny with the new additional functions you have since added to this request.

This will allow the team to understand the reason for the enhancement to the already possible functionality

Many thanks

Pippa and Shaunette

Can we please update the status of this canny to Unplanned - Open for votes? many thanks

Thanks Shaunette - if we can please leave this canny open for a development of a drop down reason to be selected when sending to another approval group and an increase of the word count.

Hi Kelsey

At present we do not have the ability when sending to another approval group for a drop down reason to be selected.

To increase the word count, would need to be discussed with the team

Also enable decline reason would be available in all documents, not just generic request

Regards

Shaunette

Hi Shaunette, thanks for the feedback. This looks very close to what we are after - I assume this is already possible for comments when approving a workflow too? i guess my next question is, would there be an opportunity then of creating a drop down of 'reasons' to send back to the requestor via 'send to another approval group' - i have attached a snippet of what i mean. I assume this is already possible for comments when approving a workflow too? s there also a possibility of increasing the word count at all?

Sorry Kelsey

I had added the steps for you, but I forget to send.

In workflow there is a parameter called enabledeclinereason - I have turned this on in staging

Then in Config | Generic lookup you can add the Decline Reason - be mindful that there is a character limit of 200.

You can test in staging to see if this is what your want, but the decline reason is then used at the bottom of the workflow request and that is added to the email template

Regards

Pippa and Shaunette

SAM Product Team

Hi Shaunette, can you please advise how this is already possible? There are email templates currently however these are specific to the document/action being taken. As the team uses many varying responses in their workflow returns I don’t think it would be possible for the workflow to know which response to use that relates to each action therefore I think if the team had the option to choose from a dropdown inside the workflow this would be a better option.